At Commercial Fleet Sales, we are committed to providing exceptional 24×7 emergency repair services to ensure our customers’ vehicles are back on the road as quickly and safely as possible. Recently, we received a call at 2:40 AM from a customer traveling from Seattle to California, who was stranded just after Exit 1 in Oregon due to a broken-down radiator in his semi-truck trailer. Here’s a detailed account of how our team managed the situation, highlighting the importance of swift response and expert service.
Rapid Response in the Early Hours
Upon receiving the urgent call at 2:40 AM, our 24×7 helpline team promptly dispatched a fully equipped service truck. Within 25 minutes, our team arrived at the customer’s location, ready to address the issue. The truck was situated in a precarious spot with no shoulder space, making it unsafe to conduct repairs on the spot.
Ensuring Safety First: Moving to a Secure Location
Understanding the necessity of a safe working environment, our team filled the damaged radiator with five gallons of water, enabling them to move the semi-truck trailer to a secure parking area about half a mile from the breakdown location. This crucial step ensured the safety of both our team and the customer’s vehicle.
Comprehensive Assessment and Immediate Action
Once in the safe parking space, our technicians assessed the extent of the damage. The radiator was beyond repair and required a complete replacement. Our team immediately set to work, utilizing all the necessary tools and gadgets brought in our 24×7 service truck.
Behind the Scenes: The Repair Process
Our highly skilled technicians worked tirelessly for four continuous hours to replace the damaged radiator with a new one. This involved draining the remaining coolant, removing the old radiator, installing the new radiator, and refilling it with coolant. Throughout the process, our team maintained clear communication with the customer, explaining each step and ensuring transparency.
Delivering Optimal Performance
Our comprehensive repair approach not only addressed the immediate issue but also ensured that the customer’s vehicle was fully functional and safe for the road. By replacing the radiator, we restored the semi-truck trailer to optimal performance, allowing the customer to continue his journey without further issues.
Efficient and Effective Service Delivery
One of our primary goals is to minimize downtime for our customers. In this case, our team’s swift and efficient response ensured that the customer’s semi-truck trailer was back in operation within a few hours, reducing potential delays and associated costs.
Real-Time Problem Solving: The Journey to Success
This repair journey showcases our ability to solve problems in real-time, even under challenging circumstances. Our team’s expertise and dedication to quality service are evident in every step of the process, from diagnosis to the final repair. The total cost for the radiator replacement was $980, which included labor and parts.
Exceptional Customer Satisfaction
The customer was extremely satisfied with our prompt and efficient service. Thanks to our team’s dedication, he was able to resume his journey and reach his final destination safely and on time.
Preventative Maintenance Tips
To prevent similar incidents, we recommend regular maintenance and timely inspections of your vehicle’s cooling system. Ensure that your radiator, hoses, and coolant levels are checked periodically to avoid unexpected breakdowns and costly repairs.
Dedicated to Excellence
At Commercial Fleet Sales, we are committed to providing top-notch emergency services that prioritize our customers’ safety and satisfaction. Our 24×7 emergency team is always ready to respond to urgent repair needs, ensuring minimal downtime and maximum safety for our customers.
By learning from this incident, we can all appreciate the importance of regular maintenance and proactive checks. At Commercial Fleet Sales, we remain dedicated to keeping your fleet running smoothly and safely on the road.